If the client sends in a ticket requesting cancellation, please call the client and leave a voicemail if the client doesn't answer.
Email to be sent out after voicemail.
PhotoBiz Cancel Email
Hi -,
I’m really sorry to hear that you’re thinking about canceling your PhotoBiz account. We truly appreciate you being with us, and I’d love the chance to understand what’s going on and see how we can help.
If there’s something that hasn’t been working the way you expected, or if you’ve run into any issues or frustrations, please let me know, I’m here to help however I can, and I’d be happy to work with you to find a solution.
Thank you, and I hope to hear from you soon.
Zibster Cancel Follow Up Email
Hi -,
I’m really sorry to hear that you’re thinking about canceling your Zibster account. We truly appreciate you being with us, and I’d love the chance to understand what’s going on and see how we can help.
If there’s something that hasn’t been working the way you expected, or if you’ve run into any issues or frustrations, please let me know, I’m here to help however I can, and I’d be happy to work with you to find a solution.
Thank you, and I hope to hear from you soon.