Copy the text below and paste into an email to the client in the ticket:
Hi -!
Thank you for reaching out to us today. I'm sorry, you have to experience this problem but we are happy to help you with the SPAM email issue that you are having.
It looks like you experienced SPAM bots hitting your form, which is why you received so many submissions in such a short amount of time. On a positive note, there was no security compromise to your site. With that said, here is a link that provides the walk through to register your site for a Google Recaptcha Keys: https://support.photobiz.com/blog-post/how-to-get-your-google-recaptcha-keys
Once you are all set up with your keys you can come back to your account and activate those keys by:
1) Clicking the Menu tab at the top right
2) then select Account
3) You'll then go to Settings and choose Policy Settings
4) Next you'll scroll to the bottom of the page to type in your Site key and Secret key
5) Once you've done this select YES and your Recaptcha will be activated
Activating Recaptcha will protect all supported areas in the PhotoBiz system from spam submissions.
Please don't hesitate to contact us if you have any other questions or if we can be of any further help! We are here Monday–Friday, 9am–6pm EST, and you can reach us at 866-463-7620 or by email when you Submit A Support Ticket through your account.
Thank you for choosing Photobiz, I hope you have a great day!
Leave a comment
0 Comments